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SPEED-TO-LEAD, BUILT AROUND YOUR BUSINESS

More conversations.
Fewer lost leads.

Win more of the work you already attract. Reply in minutes, gather the standard details and hand the complete enquiry to your team, ready for a useful conversation.

Get the free exampleSee what your customer gets

Your customers still speak to you. The routine questions are already answered.

ONE ENQUIRY. TWO DIFFERENT EXPERIENCES.ILLUSTRATIVE
S
Sarah wants a quote.

“Can someone help me with a quote?”

If the reply has to wait
No reply yet.

Sarah doesn’t know
when you’ll get back to her.

Enquiry still in the inbox
With a faster first reply
  1. ✓
    “A few details so our team can help.”

    Your agreed questions, sent promptly.

  2. ✓
    The job. The location. The timing.

    Missing answers followed up.

  3. ✓
    Your team has the brief.

    A person can call with the facts.

OWNER ALERT · TEXT MESSAGEWARM LEAD
Call Sarah about the next step.

Requirements, location and timing, all in one brief.

Clear requirements and timing. A visit is not yet agreed.

Example timing, not a promised result.
Win more of the work coming in.Give each enquiry a better chance of becoming a sale.
Make customers feel looked after.Acknowledge them while they’re still interested.
Get to the right conversation sooner.Know what they need before your team picks up.

01 / AN ENQUIRY, STEP BY STEP

FICTIONAL EXAMPLE · NO LIVE CUSTOMER DATA

The routine questions, answered.
Then it’s over to you.

Sarah gets the questions you approved. We follow up for missing details, then send your team the brief for a call. If you prefer, available appointment slots can be offered before handover.

Agreed questions, complete answers, then your team takes over.
  1. 01 Enquiry received
  2. 02 Your standard questions sent
  3. 03 Missing details collected
  4. 04 Your team gets the brief for a call
S
Sarah’s enquiryWebsite enquiry · text messages
DEMO
SARAH · 09:41

Hi, I need a repair at my property. Could someone get back to me?

AUTOMATED REPLY, APPROVED BY YOUR TEAM · 09:43

Thanks Sarah. So our team can help, what needs repairing, which town is the property in, and when would you like the work done?

SARAH · 09:48

A leaking roof, in Kibworth.

AUTOMATED FOLLOW-UP · 09:49

Thanks. When would you like the work done?

SARAH · 09:50

This month, if possible.

INTERNAL TEXT TO YOUR TEAM · 09:51WARM LEAD
Alex to call Sarah about her repair.

Leaking roof · Kibworth · this month

Visit not booked yet. Alex has the details before calling.
The alert goes to your team, not Sarah. A person can step in earlier if she asks.

02 / YOUR ENQUIRY PROCESS

AGREED SOURCES · AGREED QUESTIONS

Less chasing missing answers.
More time with customers.

Put your attention into customers you can help, with the information you need to have a useful sales conversation.

01
Website formEnquiries inboxComparison site

Stop leaving people waiting.

Enquiries from your agreed sources get a prompt first reply, even when your team is busy with another job.

02
What do you need?Where is the job?When are you ready?

Gather the details once.

Use your standard enquiry questions. Collect the answers and follow up on what’s missing, so neither side has to repeat the basics.

03
OWNER ALERTSarah’s briefReady for your team

Speak with the facts in front of you.

Once the agreed details are complete, your team gets the full brief. They give advice, answer individual questions and agree the next step.

03 / HUMAN WHERE IT MATTERS

“We speak to
our customers.”
You still will.

Your team builds the relationship. We get the repetitive information-gathering done early, so you and your customer can get straight to the conversation that moves things forward.

01

Your questions, your process.

You choose the standard questions and what must be answered before an enquiry is ready for your team.

02

People remain easy to reach.

If someone asks to speak to a person, needs advice or has an unusual question, it comes to your team sooner.

03

You take it forward.

A person gives the advice, discusses the options and agrees the next step. The customer’s answers come with them.

04 / YOUR NEXT STEP

What happens after
your next enquiry?

See the standard questions, the follow-up for missing details and the complete brief your team receives before speaking to the customer.

Email me the free example

Free. No call needed. Opens your email app.

A BUILD AROUND YOUR BUSINESS

A clear scope.
A test you can see.

We agree the test on your real enquiries in writing. Setup is invoiced once that test is passed.

Agree the outcome before the build.

We check your enquiry sources, approved replies, calendar and handover process. Timings and commercial terms are agreed in your proposal.

Message usage and running costs agreed upfront.

A FEW GOOD QUESTIONS

Will it work with our current tools?+

We check your forms, inbox, calendar and installer software before committing to a build. The agreed setup defines what is supported.

Will customers still speak to a person?+

Yes. The routine questions are collected first, then your team takes over with the complete enquiry. A customer can ask for a person earlier, and anything that needs judgement comes straight to your team.

What will the example show me?

A fictional enquiry, first reply, qualifying questions and owner handover. It illustrates the process, rather than claiming client results.